Refund and Cancellation Policy

1. Introduction

This Refund and Cancellation Policy governs subscription fees paid to AIBodhTech for using Tatbandi. Tatbandi is a software-as-a-service platform for housing society management. Subscription payments are collected by AIBodhTech and are separate from maintenance or other amounts that a society may collect from its residents through the platform.

2. Free Trial and Evaluation Period

Eligible housing societies may receive a 3-month free trial, depending on the onboarding arrangement.

This period is intended to allow the society to evaluate Tatbandi’s features, usability, suitability, and operational value before purchasing a paid subscription. The exact duration and scope of trial access may vary based on society size, onboarding date, or agreement with AIBodhTech.

3. Non-Refundable Subscription Fees

Once a paid subscription has been purchased, activated, or access has been provisioned, the subscription fee is non-refundable.

This policy reflects the opportunity societies have to evaluate the platform during the trial or evaluation period before committing to a paid plan. The following circumstances do not ordinarily qualify for a refund:

• Unused subscription time or reduced usage during the paid period
• Internal committee changes or change in society leadership
• Lack of resident adoption or low engagement with the platform
• A decision to discontinue use before the subscription period ends

4. Exceptions

AIBodhTech may review and approve a refund in limited cases, including:

• Duplicate payment for the same subscription
• Incorrect multiple debit for the same transaction
• Payment charged but subscription not activated or provisioned
• Verified technical transaction failure at the payment gateway
• Payment collected for an incorrect subscription plan due to a confirmed system error
• Any other case approved by AIBodhTech after verification

Submitting a refund request does not guarantee approval. Each request is reviewed based on payment records, activation status, and supporting documentation.

5. Refund Request Process

To request a refund, the society or authorized representative must contact AIBodhTech and provide:

• Society name
• Registered mobile number or email address associated with the account
• Transaction ID or payment reference
• Payment date and amount
• Reason for the refund request
• Supporting screenshot or payment proof, where applicable

Contact channels:

• Email: support@aibodhtech.com or contact@aibodhtech.com
• Phone: +91 89990 76234
• Web: Contact Us

6. Refund Processing Timeline

Approved refunds will generally be initiated within 7 to 10 business days after verification and approval.

The time for funds to appear in the customer’s account may depend on the bank, card issuer, UPI provider, or payment gateway. AIBodhTech is not responsible for delays caused by third-party payment processors after a refund has been initiated.

7. Cancellation and Non-Renewal

A housing society may choose not to renew its Tatbandi subscription after the current subscription period ends. Cancellation or non-renewal does not entitle the society to a refund for the active or remaining portion of the current paid period.

Tatbandi subscriptions are not automatically renewed unless the society explicitly purchases or approves a renewal. AIBodhTech does not automatically debit or charge the society for subscription renewal unless recurring billing is explicitly introduced, disclosed, and accepted in the future.

8. Service Suspension or Termination

AIBodhTech may suspend or terminate access to Tatbandi in situations such as:

• Non-payment of applicable subscription fees
• Misuse of the platform or violation of acceptable use rules
• Fraudulent activity or misrepresentation
• Violation of the Terms and Conditions
• Security, legal, or regulatory concerns

Suspension or termination due to a policy violation or non-payment does not ordinarily qualify for a refund of fees already paid.

9. Policy Updates

AIBodhTech may update this Refund and Cancellation Policy from time to time. The latest version will be published on this page with an updated effective date and last updated date. Continued use of paid subscription services after updates constitutes acceptance of the revised policy where permitted by applicable law.

10. Contact Information

For questions about refunds, cancellations, or subscription payments, contact:

• AIBodhTech (Tatbandi)
• Email: support@aibodhtech.com, contact@aibodhtech.com
• Phone: +91 89990 76234
• Website: www.aibodhtech.com

Effective date: 28 July 2026 · Last updated: 12 September 2026